From f7e07eafc88128a556efbc94a9b062fd48ad91f4 Mon Sep 17 00:00:00 2001 From: Jelmer Vernooij Date: Fri, 6 Jun 2003 20:07:16 +0000 Subject: - Regenerate docs - Fix db2latex (it depended on the $Id$ tags) - Fix CUPS-Printing syntax - Update instructions in docbook.txt (This used to be commit 8d7c96a4e267c5546518d097edbe03e27b1ad073) --- docs/htmldocs/diagnosis.html | 835 +++++++++++++------------------------------ 1 file changed, 255 insertions(+), 580 deletions(-) (limited to 'docs/htmldocs/diagnosis.html') diff --git a/docs/htmldocs/diagnosis.html b/docs/htmldocs/diagnosis.html index a7b2e59436..af242b6006 100644 --- a/docs/htmldocs/diagnosis.html +++ b/docs/htmldocs/diagnosis.html @@ -1,627 +1,302 @@ - -Diagnosing your samba server
SAMBA Project Documentation
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Chapter 26. Diagnosing your samba server

26.1. Introduction

This file contains a list of tests you can perform to validate your +Chapter 33. The samba checklist

Chapter 33. The samba checklist
Prev Part V. Troubleshooting Next

Chapter 33. The samba checklist

Andrew Tridgell

Samba Team

Jelmer R. Vernooij

The Samba Team

Wed Jan 15

Table of Contents

Introduction
Assumptions
The tests
Still having troubles?

Introduction

+This file contains a list of tests you can perform to validate your Samba server. It also tells you what the likely cause of the problem is if it fails any one of these steps. If it passes all these tests -then it is probably working fine.

You should do ALL the tests, in the order shown. We have tried to +then it is probably working fine. +

+You should do ALL the tests, in the order shown. We have tried to carefully choose them so later tests only use capabilities verified in -the earlier tests.

If you send one of the samba mailing lists an email saying "it doesn't work" +the earlier tests. However, do not stop at the first error as there +have been some instances when continuing with the tests has helped +to solve a problem. +

+If you send one of the samba mailing lists an email saying "it doesn't work" and you have not followed this test procedure then you should not be surprised -your email is ignored.

26.2. Assumptions

In all of the tests it is assumed you have a Samba server called -BIGSERVER and a PC called ACLIENT both in workgroup TESTGROUP.

The procedure is similar for other types of clients.

It is also assumed you know the name of an available share in your -smb.conf. I will assume this share is called "tmp". You can add a -"tmp" share like by adding the following to smb.conf:


[tmp]
+if your email is ignored.
+

Assumptions

+In all of the tests it is assumed you have a Samba server called +BIGSERVER and a PC called ACLIENT both in workgroup TESTGROUP. +

+The procedure is similar for other types of clients. +

+It is also assumed you know the name of an available share in your +smb.conf. I will assume this share is called tmp. +You can add a tmp share like this by adding the +following to smb.conf: +

+
+[tmp]
  comment = temporary files 
  path = /tmp
- read only = yes

THESE TESTS ASSUME VERSION 3.0.0 OR LATER OF THE SAMBA SUITE. SOME -COMMANDS SHOWN DID NOT EXIST IN EARLIER VERSIONS

Please pay attention to the error messages you receive. If any error message -reports that your server is being unfriendly you should first check that you -IP name resolution is correctly set up. eg: Make sure your /etc/resolv.conf -file points to name servers that really do exist.

Also, if you do not have DNS server access for name resolution please check -that the settings for your smb.conf file results in "dns proxy = no". The -best way to check this is with "testparm smb.conf"

26.3. Tests

26.3.2. Test 2

Run the command "ping BIGSERVER" from the PC and "ping ACLIENT" from + read only = yes + +

+

Note

+These tests assume version 3.0 or later of the samba suite. +Some commands shown did not exist in earlier versions. +

+Please pay attention to the error messages you receive. If any error message +reports that your server is being unfriendly you should first check that your +IP name resolution is correctly set up. eg: Make sure your /etc/resolv.conf +file points to name servers that really do exist. +

+Also, if you do not have DNS server access for name resolution please check +that the settings for your smb.conf file results in dns proxy = no. The +best way to check this is with testparm smb.conf. +

+It is helpful to monitor the log files during testing by using the +tail -F log_file_name in a separate +terminal console (use ctrl-alt-F1 through F6 or multiple terminals in X). +Relevant log files can be found (for default installations) in +/usr/local/samba/var. Also, connection logs from +machines can be found here or possibly in /var/log/samba +depending on how or if you specified logging in your smb.conf file. +

+If you make changes to your smb.conf file while going through these test, +don't forget to restart smbd and nmbd. +

The tests

Procedure 33.1. Diagnosing your samba server

  1. +In the directory in which you store your smb.conf file, run the command +testparm smb.conf. If it reports any errors then your smb.conf +configuration file is faulty. +

    Note

    +Your smb.conf file may be located in: /etc/samba +Or in: /usr/local/samba/lib +

  2. +Run the command ping BIGSERVER from the PC and +ping ACLIENT from the unix box. If you don't get a valid response then your TCP/IP -software is not correctly installed.

    Note that you will need to start a "dos prompt" window on the PC to -run ping.

    If you get a message saying "host not found" or similar then your DNS -software or /etc/hosts file is not correctly setup. It is possible to +software is not correctly installed. +

    +Note that you will need to start a "dos prompt" window on the PC to +run ping. +

    +If you get a message saying host not found or similar then your DNS +software or /etc/hosts file is not correctly setup. +It is possible to run samba without DNS entries for the server and client, but I assume -you do have correct entries for the remainder of these tests.

    Another reason why ping might fail is if your host is running firewall +you do have correct entries for the remainder of these tests. +

    +Another reason why ping might fail is if your host is running firewall software. You will need to relax the rules to let in the workstation in question, perhaps by allowing access from another subnet (on Linux -this is done via the ipfwadm program.)

26.3.3. Test 3

Run the command "smbclient -L BIGSERVER" on the unix box. You -should get a list of available shares back.

If you get a error message containing the string "Bad password" then -you probably have either an incorrect "hosts allow", "hosts deny" or -"valid users" line in your smb.conf, or your guest account is not -valid. Check what your guest account is using "testparm" and -temporarily remove any "hosts allow", "hosts deny", "valid users" or -"invalid users" lines.

If you get a "connection refused" response then the smbd server may +this is done via the ipfwadm program.) +

Note

+Modern Linux distributions install ipchains/iptables by default. +This is a common problem that is often overlooked. +

  • +Run the command smbclient -L BIGSERVER on the unix box. You +should get a list of available shares back. +

    +If you get a error message containing the string "Bad password" then +you probably have either an incorrect hosts allow, +hosts deny or valid users line in your +smb.conf, or your guest account is not +valid. Check what your guest account is using testparm and +temporarily remove any hosts allow, hosts deny, valid users or invalid users lines. +

    +If you get a connection refused response then the smbd server may not be running. If you installed it in inetd.conf then you probably edited that file incorrectly. If you installed it as a daemon then check that it is running, and check that the netbios-ssn port is in a LISTEN -state using "netstat -a".

    If you get a "session request failed" then the server refused the -connection. If it says "Your server software is being unfriendly" then -its probably because you have invalid command line parameters to smbd, -or a similar fatal problem with the initial startup of smbd. Also -check your config file (smb.conf) for syntax errors with "testparm" +state using netstat -a. +

    Note

    +Some Unix / Linux systems use xinetd in place of +inetd. Check your system documentation for the location +of the control file/s for your particular system implementation of +this network super daemon. +

    +If you get a session request failed then the server refused the +connection. If it says "Your server software is being unfriendly" then +its probably because you have invalid command line parameters to smbd, +or a similar fatal problem with the initial startup of smbd. Also +check your config file (smb.conf) for syntax errors with testparm and that the various directories where samba keeps its log and lock -files exist.

    There are a number of reasons for which smbd may refuse or decline +files exist. +

    +There are a number of reasons for which smbd may refuse or decline a session request. The most common of these involve one or more of -the following smb.conf file entries:

    	hosts deny = ALL
+the following smb.conf file entries:
+
    +	hosts deny = ALL
 	hosts allow = xxx.xxx.xxx.xxx/yy
-	bind interfaces only = Yes
    In the above, no allowance has been made for any session requests that
+	bind interfaces only = Yes
+

    +In the above, no allowance has been made for any session requests that will automatically translate to the loopback adaptor address 127.0.0.1. -To solve this problem change these lines to:

    	hosts deny = ALL
-	hosts allow = xxx.xxx.xxx.xxx/yy 127.

    Do NOT use the "bind interfaces only" parameter where you may wish to -use the samba password change facility, or where smbclient may need to -access local service for name resolution or for local resource -connections. (Note: the "bind interfaces only" parameter deficiency +To solve this problem change these lines to: +

    +	hosts deny = ALL
+	hosts allow = xxx.xxx.xxx.xxx/yy 127.
+

    +Do not use the bind interfaces only parameter where you +may wish to +use the samba password change facility, or where smbclient may need to +access a local service for name resolution or for local resource +connections. (Note: the bind interfaces only parameter deficiency where it will not allow connections to the loopback address will be -fixed soon).

    Another common cause of these two errors is having something already running -on port 139, such as Samba (ie: smbd is running from inetd already) or -something like Digital's Pathworks. Check your inetd.conf file before trying -to start smbd as a daemon, it can avoid a lot of frustration!

    And yet another possible cause for failure of TEST 3 is when the subnet mask +fixed soon). +

    +Another common cause of these two errors is having something already running +on port 139, such as Samba +(ie: smbd is running from inetd already) or +something like Digital's Pathworks. Check your inetd.conf file before trying +to start smbd as a daemon, it can avoid a lot of frustration! +

    +And yet another possible cause for failure of this test is when the subnet mask and / or broadcast address settings are incorrect. Please check that the network interface IP Address / Broadcast Address / Subnet Mask settings are -correct and that Samba has correctly noted these in the log.nmb file.

    • 26.3.4. Test 4

    Run the command "nmblookup -B BIGSERVER __SAMBA__". You should get the -IP address of your Samba server back.

    If you don't then nmbd is incorrectly installed. Check your inetd.conf +correct and that Samba has correctly noted these in the log.nmb file. +

  • +Run the command nmblookup -B BIGSERVER __SAMBA__. You should get the +IP address of your Samba server back. +

    +If you don't then nmbd is incorrectly installed. Check your inetd.conf if you run it from there, or that the daemon is running and listening -to udp port 137.

    One common problem is that many inetd implementations can't take many +to udp port 137. +

    +One common problem is that many inetd implementations can't take many parameters on the command line. If this is the case then create a one-line script that contains the right parameters and run that from -inetd.

    • 26.3.6. Test 6

    Run the command nmblookup -d 2 '*'

    This time we are trying the same as the previous test but are trying +got the name of the PC wrong. +

    +If ACLIENT doesn't resolve via DNS then use the IP address of the +client in the above test. +

  • +Run the command nmblookup -d 2 '*' +

    +This time we are trying the same as the previous test but are trying it via a broadcast to the default broadcast address. A number of Netbios/TCPIP hosts on the network should respond, although Samba may not catch all of the responses in the short time it listens. You -should see "got a positive name query response" messages from several -hosts.

    If this doesn't give a similar result to the previous test then +should see got a positive name query response +messages from several hosts. +

    +If this doesn't give a similar result to the previous test then nmblookup isn't correctly getting your broadcast address through its -automatic mechanism. In this case you should experiment use the -"interfaces" option in smb.conf to manually configure your IP -address, broadcast and netmask.

    If your PC and server aren't on the same subnet then you will need to -use the -B option to set the broadcast address to the that of the PCs -subnet.

    This test will probably fail if your subnet mask and broadcast address are -not correct. (Refer to TEST 3 notes above).

    • 26.3.7. Test 7

    Run the command smbclient //BIGSERVER/TMP. You should +automatic mechanism. In this case you should experiment with the +interfaces option in smb.conf to manually configure your IP +address, broadcast and netmask. +

    +If your PC and server aren't on the same subnet then you will need to +use the -B option to set the broadcast address to that of the PCs +subnet. +

    +This test will probably fail if your subnet mask and broadcast address are +not correct. (Refer to TEST 3 notes above). +

  • +Run the command smbclient //BIGSERVER/TMP. You should then be prompted for a password. You should use the password of the account you are logged into the unix box with. If you want to test with -another account then add the -U >accountname< option to the end of +another account then add the -U accountname option to the end of the command line. eg: -smbclient //bigserver/tmp -Ujohndoe

    Note: It is possible to specify the password along with the username +smbclient //bigserver/tmp -Ujohndoe +

    Note

    +It is possible to specify the password along with the username as follows: -smbclient //bigserver/tmp -Ujohndoe%secret

    Once you enter the password you should get the "smb>" prompt. If you -don't then look at the error message. If it says "invalid network -name" then the service "tmp" is not correctly setup in your smb.conf.

    If it says "bad password" then the likely causes are:

    1. you have shadow passords (or some other password system) but didn't - compile in support for them in smbd -

    2. your "valid users" configuration is incorrect -

    3. you have a mixed case password and you haven't enabled the "password - level" option at a high enough level -

    4. the "path =" line in smb.conf is incorrect. Check it with testparm -

    5. you enabled password encryption but didn't create the SMB encrypted - password file -

    Once connected you should be able to use the commands -dir get put etc. -Type help >command< for instructions. You should +smbclient //bigserver/tmp -Ujohndoe%secret +

    +Once you enter the password you should get the smb> prompt. If you +don't then look at the error message. If it says invalid network +name then the service "tmp" is not correctly setup in your smb.conf. +

    +If it says bad password then the likely causes are: +

    1. + you have shadow passords (or some other password system) but didn't + compile in support for them in smbd +

    2. + your valid users configuration is incorrect +

    3. + you have a mixed case password and you haven't enabled the password + level option at a high enough level +

    4. + the path = line in smb.conf is incorrect. Check it with testparm +

    5. + you enabled password encryption but didn't map unix to samba users +

    +Once connected you should be able to use the commands +dir get put etc. +Type help command for instructions. You should especially check that the amount of free disk space shown is correct -when you type dir.

    • 26.3.8. Test 8

    On the PC type the command net view \\BIGSERVER. You will -need to do this from within a "dos prompt" window. You should get back a -list of available shares on the server.

    If you get a "network name not found" or similar error then netbios +when you type dir. +

  • +On the PC, type the command net view \\BIGSERVER. You will +need to do this from within a "dos prompt" window. You should get back a +list of available shares on the server. +

    +If you get a network name not found or similar error then netbios name resolution is not working. This is usually caused by a problem in nmbd. To overcome it you could do one of the following (you only need -to choose one of them):

    1. fixup the nmbd installation

    2. add the IP address of BIGSERVER to the "wins server" box in the - advanced tcp/ip setup on the PC.

    3. enable windows name resolution via DNS in the advanced section of - the tcp/ip setup

    4. add BIGSERVER to your lmhosts file on the PC.

    If you get a "invalid network name" or "bad password error" then the -same fixes apply as they did for the "smbclient -L" test above. In -particular, make sure your "hosts allow" line is correct (see the man -pages)

    Also, do not overlook that fact that when the workstation requests the +to choose one of them): +

    1. + fixup the nmbd installation +

    2. + add the IP address of BIGSERVER to the wins server box in the + advanced tcp/ip setup on the PC. +

    3. + enable windows name resolution via DNS in the advanced section of + the tcp/ip setup +

    4. + add BIGSERVER to your lmhosts file on the PC. +

    +If you get a invalid network name or bad password error then the +same fixes apply as they did for the smbclient -L test above. In +particular, make sure your hosts allow line is correct (see the man +pages) +

    +Also, do not overlook that fact that when the workstation requests the connection to the samba server it will attempt to connect using the name with which you logged onto your Windows machine. You need to make sure that an account exists on your Samba server with that exact same -name and password.

    If you get "specified computer is not receiving requests" or similar +name and password. +

    +If you get specified computer is not receiving requests or similar it probably means that the host is not contactable via tcp services. Check to see if the host is running tcp wrappers, and if so add an entry in -the hosts.allow file for your client (or subnet, etc.)

    • 26.3.9. Test 9

    Run the command net use x: \\BIGSERVER\TMP. You should -be prompted for a password then you should get a "command completed -successfully" message. If not then your PC software is incorrectly -installed or your smb.conf is incorrect. make sure your "hosts allow" -and other config lines in smb.conf are correct.

    It's also possible that the server can't work out what user name to -connect you as. To see if this is the problem add the line "user = -USERNAME" to the [tmp] section of smb.conf where "USERNAME" is the +the hosts.allow file for your client (or subnet, etc.) +

  • +Run the command net use x: \\BIGSERVER\TMP. You should +be prompted for a password then you should get a command completed +successfully message. If not then your PC software is incorrectly +installed or your smb.conf is incorrect. make sure your hosts allow +and other config lines in smb.conf are correct. +

    +It's also possible that the server can't work out what user name to +connect you as. To see if this is the problem add the line user = +username to the [tmp] section of +smb.conf where username is the username corresponding to the password you typed. If you find this -fixes things you may need the username mapping option.

    It might also be the case that your client only sends encrypted passwords -and you have encrypt passwords = no in smb.conf. -Turn it back on to fix.

    • 26.3.10. Test 10

    Run the command nmblookup -M TESTGROUP where -TESTGROUP is the name of the workgroup that your Samba server and +fixes things you may need the username mapping option. +

    +It might also be the case that your client only sends encrypted passwords +and you have encrypt passwords = no in smb.conf +Turn it back on to fix. +

  • +Run the command nmblookup -M testgroup where +testgroup is the name of the workgroup that your Samba server and Windows PCs belong to. You should get back the IP address of the -master browser for that workgroup.

    If you don't then the election process has failed. Wait a minute to +master browser for that workgroup. +

    +If you don't then the election process has failed. Wait a minute to see if it is just being slow then try again. If it still fails after -that then look at the browsing options you have set in smb.conf. Make -sure you have preferred master = yes to ensure that -an election is held at startup.

    • 26.3.11. Test 11

    From file manager try to browse the server. Your samba server should +that then look at the browsing options you have set in smb.conf. Make +sure you have preferred master = yes to ensure that +an election is held at startup. +

  • +>From file manager try to browse the server. Your samba server should appear in the browse list of your local workgroup (or the one you specified in smb.conf). You should be able to double click on the name -of the server and get a list of shares. If you get a "invalid -password" error when you do then you are probably running WinNT and it +of the server and get a list of shares. If you get a "invalid +password" error when you do then you are probably running WinNT and it is refusing to browse a server that has no encrypted password capability and is in user level security mode. In this case either set -security = server AND -password server = Windows_NT_Machine in your -smb.conf file, or enable encrypted passwords AFTER compiling in support -for encrypted passwords (refer to the Makefile).

    • 26.4. Still having troubles?

    Try the mailing list or newsgroup, or use the ethereal utility to -sniff the problem. The official samba mailing list can be reached at -samba@samba.org. To find -out more about samba and how to subscribe to the mailing list check -out the samba web page at -http://samba.org/samba

    Also look at the other docs in the Samba package!

    PrevHome 
    Reporting BugsUp 
    \ No newline at end of file +security = server AND +password server = Windows_NT_Machine in your +smb.conf file, or make sure encrypted passwords is +set to "yes". +

    Still having troubles?

    Read the chapter on +Analysing and Solving Problems. +

    Prev Up Next
    Part V. Troubleshooting Home Chapter 34. Analysing and solving samba problems
    -- cgit