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|
<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE chapter PUBLIC "-//Samba-Team//DTD DocBook V4.2-Based Variant V1.0//EN" "http://www.samba.org/samba/DTD/samba-doc">
<chapter id="HA">
<title>Performance, Reliability, and Availability</title>
<para><indexterm>
<primary>performance</primary>
</indexterm><indexterm>
<primary>reliability</primary>
</indexterm><indexterm>
<primary>availability</primary>
</indexterm>
Well, you have reached the chapter before the Appendix. It is customary to attempt
to wrap up the theme and contents of a book in what is generally regarded as the
chapter that should draw conclusions. This book is a suspense thriller and since
the plot of the stories told mostly lead you to bigger, better Samba-3 networking
solutions, it is perhaps appropriate to close this book with a few pertinent comments
regarding some of the things everyone can do to deliver a reliable Samba-3 network.
</para>
<blockquote><attribution>Anonymous</attribution><para>
In a world so full of noise, how can the sparrow be heard?
</para></blockquote>
<sect1>
<title>Introduction</title>
<para><indexterm>
<primary>clustering</primary>
</indexterm>
The sparrow is a small bird whose sounds are drowned out by the noise of the busy
world it lives in. Likewise, the simple steps that can be taken to improve the
reliability and availability of a Samba network are often drowned out by the volume
of discussions about grandiose Samba clustering designs. This is not intended to
suggest that clustering is not important, because clearly it is. This chapter does not devote
itself to discussion of clustering because each clustering methodology uses its own
custom tools and methods. Only passing comments are offered concerning these methods.
</para>
<para><indexterm>
<primary>cluster</primary>
</indexterm><indexterm>
<primary>samba cluster</primary>
</indexterm><indexterm>
<primary>scalability</primary>
</indexterm>
<ulink url="http://www.google.com/search?hl=en&lr=&ie=ISO-8859-1&q=samba+cluster&btnG=Google+Search">A search</ulink>
for <quote>samba cluster</quote> produced 71,600 hits. And a search for <quote>highly available samba</quote>
and <quote>highly available windows</quote> produced an amazing number of references.
It is clear from the resources on the Internet that Windows file and print services
availability, reliability, and scalability are of vital interest to corporate network users.
</para>
<para><indexterm>
<primary>performance</primary>
</indexterm>
So without further background, you can review a checklist of simple steps that
can be taken to ensure acceptable network performance while keeping costs of ownership
well under control.
</para>
</sect1>
<sect1>
<title>Dissection and Discussion</title>
<para><indexterm>
<primary>simple</primary>
</indexterm><indexterm>
<primary>complexities</primary>
</indexterm>
If it is your purpose to get the best mileage out of your Samba servers, there is one rule that
must be obeyed. If you want the best, keep your implementation as simple as possible. You may
well be forced to introduce some complexities, but you should do so only as a last resort.
</para>
<para>
Simple solutions are likely to be easier to get right than are complex ones. They certainly
make life easier for your successor. Simple implementations can be more readily audited than can
complex ones.
</para>
<para><indexterm>
<primary>broken behavior</primary>
</indexterm><indexterm>
<primary>poor performance</primary>
</indexterm>
Problems reported by users fall into three categories: configurations that do not work, those
that have broken behavior, and poor performance. The term <emphasis>broken behavior</emphasis>
means that the function of a partciluar Samba component appears to work sometimes, but not at
others. The resulting intermittent operation is clearly unacceptable. An example of
<emphasis>broken behavior</emphasis> known to many Windows networking users occurs when the
list of Windows machines in MS Explorer changes, sometimes listing machines that are running
and at other times not listing them even though the machines are in use on the network.
</para>
<para><indexterm>
<primary>smbfs</primary>
</indexterm><indexterm>
<primary>smbmnt</primary>
</indexterm><indexterm>
<primary>smbmount</primary>
</indexterm><indexterm>
<primary>smbumnt</primary>
</indexterm><indexterm>
<primary>smbumount</primary>
</indexterm><indexterm>
<primary>front-end</primary>
</indexterm>
A significant number of reports concern problems with the <command>smbfs</command> file system
driver that is part of the Linux kernel, not part of Samba. Users continue to interpret that
<command>smbfs</command> is part of Samba, simply because Samba includes the front-end tools
that are used to manage <command>smbfs</command>-based file service connections. So, just
for the record, the tools <command>smbmnt, smbmount, smbumount,</command> and <command>smbumnt</command> are front-end
facilities to core drivers that are supplied as part of the Linux kernel. These tools share a
common infrastructure with some Samba components, but they are not maintained as part of
Samba and are really foreign to it.
</para>
<para><indexterm>
<primary>cifsfs</primary>
</indexterm>
The new project, <command>cifsfs</command>, is destined to replace <command>smbfs</command>.
It, too, is not part of Samba, even though one of the Samba Team members is a prime mover in
this project.
</para>
<para>
The following table lists typical causes of:
</para>
<itemizedlist>
<listitem><para>Not Working (NW)</para></listitem>
<listitem><para>Broken Behavior (BB)</para></listitem>
<listitem><para>Poor Performance (PP)</para></listitem>
</itemizedlist>
<table id="ProbList">
<title>Effect of Common Problems</title>
<tgroup cols="4">
<colspec align="left"/>
<colspec align="center"/>
<colspec align="center"/>
<colspec align="center"/>
<thead>
<row>
<entry><para>Problem</para></entry>
<entry><para>NW</para></entry>
<entry><para>BB</para></entry>
<entry><para>PP</para></entry>
</row>
</thead>
<tbody>
<row>
<entry><para>File Locking</para></entry>
<entry><para>-</para></entry>
<entry><para>X</para></entry>
<entry><para>-</para></entry>
</row>
<row>
<entry><para>Hardware Problems</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
</row>
<row>
<entry><para>Incorrect Authentication</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
<entry><para>-</para></entry>
</row>
<row>
<entry><para>Incorrect Configuration</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
</row>
<row>
<entry><para>LDAP Problems</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
<entry><para>-</para></entry>
</row>
<row>
<entry><para>Name Resolution</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
</row>
<row>
<entry><para>Printing Problems</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
<entry><para>-</para></entry>
</row>
<row>
<entry><para>Slow File Transfer</para></entry>
<entry><para>-</para></entry>
<entry><para>-</para></entry>
<entry><para>X</para></entry>
</row>
<row>
<entry><para>Winbind Problems</para></entry>
<entry><para>X</para></entry>
<entry><para>X</para></entry>
<entry><para>-</para></entry>
</row>
</tbody>
</tgroup>
</table>
<para><indexterm>
<primary>network hygiene</primary>
</indexterm>
It is obvious to all that the first requirement (as a matter of network hygiene) is to eliminate
problems that affect basic network operation. This book has provided sufficient working examples
to help you to avoid all these problems.
</para>
</sect1>
<sect1>
<title>Guidelines for Reliable Samba Operation</title>
<para><indexterm>
<primary>resilient</primary>
</indexterm><indexterm>
<primary>extreme demand</primary>
</indexterm>
Your objective is to provide a network that works correctly, can grow at all times, is resilient
at times of extreme demand, and can scale to meet future needs. The following subject areas provide
pointers that can help you today.
</para>
<sect2>
<title>Name Resolution</title>
<para>
There are three basic current problem areas: bad hostnames, routed networks, and network collisions.
These are covered in the discussion below.
</para>
<sect3>
<title>Bad Hostnames</title>
<para><indexterm>
<primary>DHCP</primary>
<secondary>client</secondary>
</indexterm><indexterm>
<primary>netbios name</primary>
</indexterm><indexterm>
<primary>localhost</primary>
</indexterm><indexterm>
<primary>/etc/hosts</primary>
</indexterm><indexterm>
<primary>NetBIOS</primary>
</indexterm>
When configured as a DHCP client, a number of Linux distributions set the system hostname
to <constant>localhost</constant>. If the parameter <parameter>netbios name</parameter> is not
specified to something other than <constant>localhost</constant>, the Samba server appears
in the Windows Explorer as <constant>LOCALHOST</constant>. Moreover, the entry in the <filename>/etc/hosts</filename>
on the Linux server points to IP address <constant>127.0.0.1</constant>. This means that
when the Windows client obtains the IP address of the Samba server called <constant>LOCALHOST</constant>,
it obtains the IP address <constant>127.0.0.1</constant> and then proceeds to attempt to
set up a NetBIOS over TCP/IP connection to it. This cannot work, because that IP address is
the local Windows machine itself. Hostnames must be valid for Windows networking to function
correctly.
</para>
<para><indexterm>
<primary>digits</primary>
</indexterm>
A few sites have tried to name Windows clients and Samba servers with a name that begins
with the digits 1-9. This does not work either because it may result in the client or
server attempting to use that name as an IP address.
</para>
<para><indexterm>
<primary>DNS</primary>
<secondary>name lookup</secondary>
</indexterm><indexterm>
<primary>resolve</primary>
</indexterm>
A Samba server called <constant>FRED</constant>, in a NetBIOS Domain called <constant>COLLISION</constant>
in a network environment that is part of the fully qualified Internet domain name space known
as <constant>parrots.com</constant>, results in DNS name lookups for: <constant>fred.parrots.com</constant>
and <constant>collision.parrots.com</constant>. It is, therefore, a mistake to name the Domain
(workgroup) <constant>collision.parrots.com</constant> since this results in DNS lookup
attempts to resolve: <constant>fred.parrots.com.parrots.com</constant>, which most likely
fails given that you probably do not have this in your DNS name space.
</para>
<note><para><indexterm>
<primary>Active Directory</primary>
<secondary>realm</secondary>
</indexterm><indexterm>
<primary>ADS</primary>
</indexterm><indexterm>
<primary>DNS</primary>
</indexterm>
An Active Directory realm called <constant>collision.parrots.com</constant> is perfectly okay,
although it too must be capable of being resolved via DNS, something that functions correctly
if Windows 200x ADS has been properly installed and configured.
</para></note>
</sect3>
<sect3>
<title>Routed Networks</title>
<para><indexterm>
<primary>NetBIOS</primary>
</indexterm><indexterm>
<primary>UDP</primary>
<secondary>broadcast</secondary>
</indexterm><indexterm>
<primary>broadcast</primary>
</indexterm>
NetBIOS networks (Windows networking with NetBIOS over TCP/IP enabled) makes extensive use
of UDP-based broadcast traffic. You saw that during the exercises in Chapter 1.
</para>
<para><indexterm>
<primary>routers</primary>
</indexterm><indexterm>
<primary>forwarded</primary>
</indexterm><indexterm>
<primary>multi-subnet</primary>
</indexterm>
UDP broadcast traffic is not forwarded by routers. This means that NetBIOS broadcast-based
networking cannot function across routed networks (i.e., multi-subnet networks) unless
special provisions are made:
</para>
<itemizedlist>
<listitem><para><indexterm>
<primary>LMHOSTS</primary>
</indexterm><indexterm>
<primary>remote announce</primary>
</indexterm><indexterm>
<primary>remote browse sync</primary>
</indexterm>
Either install on every Windows client an LMHOSTS file (located in the directory
<filename>C:\windows\system32\drivers\etc</filename>). It is also necessary to
add to the Samba server &smb.conf; file the parameters: <parameter>remote announce</parameter>
and <parameter>remote browse sync</parameter>. For more information, refer to the on-line
manual page for the &smb.conf; file.
</para></listitem>
<listitem><para><indexterm>
<primary>WINS</primary>
<secondary>server</secondary>
</indexterm>
Or configure Samba as a WINS server, and configure all network clients to use that
WINS server in their TCP/IP configuration.
</para></listitem>
</itemizedlist>
<note><para><indexterm>
<primary>WINS</primary>
<secondary>name resolution</secondary>
</indexterm><indexterm>
<primary>DNS</primary>
</indexterm>
The use of DNS is not an acceptable substitute for WINS. DNS does not store specific
information regarding NetBIOS networking particulars that does get stored in the WINS
name resolution database, and that Windows clients require and depend on.
</para></note>
</sect3>
<sect3>
<title>Network Collisions</title>
<para><indexterm>
<primary>network</primary>
<secondary>collisions</secondary>
</indexterm><indexterm>
<primary>network</primary>
<secondary>tiemouts</secondary>
</indexterm><indexterm>
<primary>collision rates</primary>
</indexterm><indexterm>
<primary>network</primary>
<secondary>load</secondary>
</indexterm>
Excessive network activity causes NetBIOS network time-outs. Time-outs may result in
blue screen of death (BSOD) experiences. High collision rates may be caused by excessive
UDP broadcast activity, by defective networking hardware, or through excessive network
loads (another way of saying that the network is poorly designed).
</para>
<para>
The use of WINS is highly recommended to reduce network broadcast traffic, as outlined
in Chapter 1.
</para>
<para><indexterm>
<primary>netbios forwarding</primary>
</indexterm><indexterm>
<primary>broadcast storms</primary>
</indexterm><indexterm>
<primary>performance</primary>
</indexterm>
Under no circumstances should the facility be supported by many routers, known as <constant>NetBIOS
forwarding</constant>, unless you know exactly what you are doing. Inappropriate use of this
facility can result in UDP broadcast storms. In one case in 1999, a university network became
unusable due to this being enabled on all routers. The problem was discovered during performance
testing of a Samba server. The maximum throughput on a 100-Base-T (100 MBit/sec) network was
less than 15 KBytes/sec. After the NetBIOS forwarding was turned off, file transfer performance
immediately returned to 11 MBytes/sec.
</para>
</sect3>
</sect2>
<sect2>
<title>Samba Configuration</title>
<para>
As a general rule, the contents of the &smb.conf; file should be kept as simple as possible.
No parameter should be specified unless you know it is essential to operation.
</para>
<para><indexterm>
<primary>document the settings</primary>
</indexterm><indexterm>
<primary>documented</primary>
</indexterm><indexterm>
<primary>optimized</primary>
</indexterm>
Many UNIX administrators like to fully document the settings in the &smb.conf; file. This is a
bad idea because it adds content to the file. The &smb.conf; file is re-read by every <command>smbd</command>
process every time the file time stamp changes (or, on systems where this does not work, every 20 seconds or so).
</para>
<para>
As the size of the &smb.conf; file grows the risk of introduction of parsing errors increases also.
It is recommended to keep a fully documented &smb.conf; file on hand, and then to operate Samba only
with an optimized file.
</para>
<para><indexterm>
<primary>testparm</primary>
</indexterm>
The preferred way to maintain a documented file is to call it something like <filename>smb.conf.master</filename>.
You can generate the optimized file by executing:
<screen>
&rootprompt; testparm -s smb.conf.master > smb.conf
</screen>
You should carefully observe all warnings issued. It is also a good practice to execute the following
command to confirm correct interpretation of the &smb.conf; file contents:
<screen>
&rootprompt; testparm
Load smb config files from /etc/samba/smb.conf
Can't find include file /etc/samba/machine.
Processing section "[homes]"
Processing section "[print$]"
Processing section "[netlogon]"
Processing section "[Profiles]"
Processing section "[printers]"
Processing section "[media]"
Processing section "[data]"
Processing section "[cdr]"
Processing section "[apps]"
Loaded services file OK.
'winbind separator = +' might cause problems with group membership.
Server role: ROLE_DOMAIN_PDC
Press enter to see a dump of your service definitions
</screen>
<indexterm>
<primary>fatal problem</primary>
</indexterm>
You now, of course, press the enter key to complete the command, or else abort it by pressing Ctrl-C.
The important thing to note is the noted Server role, as well as warning messages. Noted configuration
conflicts must be remedied before proceeding. For example, the following error message represents a
common fatal problem:
<screen>
ERROR: both 'wins support = true' and 'wins server = <server list>'
cannot be set in the smb.conf file. nmbd will abort with this setting.
</screen>
</para>
<para><indexterm>
<primary>performance degradation</primary>
</indexterm><indexterm>
<primary>socket options</primary>
</indexterm><indexterm>
<primary>socket address</primary>
</indexterm>
There are two parameters that can cause severe network performance degradation, <parameter>socket options</parameter>
and <parameter>socket address</parameter>. The <parameter>socket options</parameter> parameter was often necessary
when Samba was used with the Linux 2.2.x kernels. Later kernels are largely self-tuning and seldom benefit from
this parameter being set. Do not use either parameter unless it has been proven necessary to use them.
</para>
<para><indexterm>
<primary>strict sync</primary>
</indexterm><indexterm>
<primary>sync always</primary>
</indexterm><indexterm>
<primary>severely degrade</primary>
</indexterm><indexterm>
<primary>network</primary>
<secondary>performance</secondary>
</indexterm>
Another &smb.conf; parameter that may cause severe network performance degradation is the
<parameter>strict sync</parameter> parameter. Do not use this at all. There is no good reason
to use this with any modern Windows client. The <parameter>strict sync</parameter> is often
used together with the <parameter>sync always</parameter> parameter. This, too, can severely
degrade network performance, so do not set it or if you must, do so with caution.
</para>
<para><indexterm>
<primary>opportunistic locking</primary>
</indexterm><indexterm>
<primary>file caching</primary>
</indexterm><indexterm>
<primary>caching</primary>
</indexterm><indexterm>
<primary>oplocks</primary>
</indexterm>
Finally, many network administrators deliberately disable opportunistic locking support. While this
does not degrade Samba performance, it significantly degrades Windows client performance because
this disables local file caching on Windows clients and forces every file read and written to
invoke a network read or write call. If for any reason you must disable oplocks (opportunistic locking)
support, do so on the share on which it is required only. That way, all other shares can provide
oplock support for operations that are tolerant of it. See <link linkend="ch12dblck"/> for more
information.
</para>
</sect2>
<sect2>
<title>Use and Location of BDCs</title>
<para><indexterm>
<primary>BDC</primary>
</indexterm><indexterm>
<primary>PDC</primary>
</indexterm><indexterm>
<primary>routed network</primary>
</indexterm><indexterm>
<primary>wide-area network</primary>
</indexterm><indexterm>
<primary>network segment</primary>
</indexterm>
On a network segment where there is a PDC and a BDC, the BDC carries the bulk of the network logon
processing. If the BDC is a heavily loaded server, the PDC carries a greater proportion of
authentication and logon processing. When a sole BDC on a routed network segment gets heavily
loaded, it is possible that network logon requests and authentication requests may be directed
to a BDC on a distant network segment. This significantly hinders wide-area network operations
and is undesirable.
</para>
<para><indexterm>
<primary>Domain Member</primary>
</indexterm><indexterm>
<primary>Domain Controller</primary>
</indexterm>
As a general guide, instead of adding Domain Member servers to a network, you would be better advised
to add BDCs until there are fewer than 30 Windows clients per BDC. Beyond that ratio, you should add
Domain Member servers. This practice ensures that there is always sufficient Domain Controllers
to handle logon requests and authentication traffic.
</para>
</sect2>
<sect2>
<title>Use One Consistent Version of MS Windows Client</title>
<para>
Every network client has its own peculiarities. From a management perspective, it is easier to deal
with one version of MS Windows that is maintained to a consistent update level, than it is to deal
with a mixture of clients.
</para>
<para>
On a number of occasions, particular Microsoft service pack updates of a Windows server or client
have necessitated special handling from the Samba server end. If you want to remain sane, keep you
client workstation configurations consistent.
</para>
</sect2>
<sect2>
<title>For Scalability, Use SAN Based Storage on Samba Servers</title>
<para><indexterm>
<primary>SAN</primary>
</indexterm><indexterm>
<primary>synchronization</primary>
</indexterm>
Many SAN-based storage systems permit more than one server to share a common data store.
Use of a shared SAN data store means that you do not need to use time- and resource-hungry data
synchronization techniques.
</para>
<para><indexterm>
<primary>load distribution</primary>
</indexterm><indexterm>
<primary>clustering</primary>
</indexterm>
The use of a collection of relatively low-cost front-end Samba servers that are coupled to
a shared backend SAN data store permits load distribution while containing costs below that
of installing and managing a complex clustering facility.
</para>
</sect2>
<sect2>
<title>Distribute Network Load with MSDFS</title>
<para><indexterm>
<primary>MSDFS</primary>
</indexterm><indexterm>
<primary>distributed</primary>
</indexterm>
Microsoft DFS (distributed file system) technology has been implemented in Samba. MSDFS permits
data to be accessed from a single share and yet to actually be distributed across multiple actual
servers. Refer to <emphasis>TOSHARG</emphasis>, Chapter 16, for information regarding implementation of an MSDFS installation.
</para>
<para><indexterm>
<primary>front-end</primary>
<secondary>server</secondary>
</indexterm><indexterm>
<primary>MSDFS</primary>
</indexterm>
The combination of multiple back end servers together with a front-end server and use of MSDFS
can achieve almost the same as you would obtain with a clustered Samba server.
</para>
</sect2>
<sect2>
<title>Replicate Data to Conserve Peak-Demand Wide-Area Bandwidth</title>
<para><indexterm>
<primary>replicate</primary>
</indexterm><indexterm>
<primary>rsync</primary>
</indexterm><indexterm>
<primary>wide-area network</primary>
</indexterm>
Consider using <command>rsync</command> to replicate data across the wide-area network during times
of low utilization. Users can then access the replicated data store rather than needing to do so
across the wide-area network. This works best for read-only data, but with careful planning can be
implemented so that modified files get replicated back to the point of origin. Be careful with your
implementation if you choose to permit modification and return replication of the modified file;
otherwise, you may inadvertently overwrite important data.
</para>
</sect2>
<sect2>
<title>Hardware Problems</title>
<para><indexterm>
<primary>hardware prices</primary>
</indexterm><indexterm>
<primary>hardware problems</primary>
</indexterm><indexterm>
<primary>NICs</primary>
</indexterm><indexterm>
<primary>defective</primary>
<secondary>hubs</secondary>
</indexterm><indexterm>
<primary>defective</primary>
<secondary>switches</secondary>
</indexterm><indexterm>
<primary>defective</primary>
<secondary>cables</secondary>
</indexterm>
Networking hardware prices have fallen sharply over the past five years. A surprising number
of Samba networking problems over this time have been traced to defective network interface
cards (NICs) or defective hubs, switches, and cables.
</para>
<para><indexterm>
<primary>corrective action</primary>
</indexterm>
Not surprising is the fact that network administrators do not like to be shown to have made
a bad decision. Money saved in buying low-cost hardware may result in high costs incurred
in corrective action.
</para>
<para><indexterm>
<primary>intermittent</primary>
</indexterm><indexterm>
<primary>data corruption</primary>
</indexterm><indexterm>
<primary>slow network</primary>
</indexterm><indexterm>
<primary>low performance</primary>
</indexterm><indexterm>
<primary>data integrity</primary>
</indexterm>
Defective NICs, hubs, and switches may appear as intermittent network access problems, intermittent
or persistent data corruption, slow network throughput, low performance, or even as blue-screen-of-death (BSOD)
problems with MS Windows clients. In one case, a company updated several workstations with newer, faster
Windows client machines that triggered problems during logon as well as data integrity problems on
an older PC that was unaffected so long as the new machines were kept shut down.
</para>
<para>
Defective hardware problems may take patience and persistence before the real cause can be discovered.
</para>
<para><indexterm>
<primary>RAID controllers</primary>
</indexterm>
Networking hardware defects can significantly impact perceived Samba performance, but defective
RAID controllers as well as SCSI and IDE hard disk controllers have also been known to impair Samba server
operations. One business came to this realization only after replacing a Samba installation with MS
Windows Server 2000 running on the same hardware. The root of the problem completely eluded the network
administrator until the entire server was replaced. While you may well think that this would never
happen to you, experience shows that given the right (unfortunate) circumstances, this can happen to anyone.
</para>
</sect2>
<sect2>
<title>Key Points Learned</title>
<para>
This chapter has touched in broad sweeps on a number of simple steps that can be taken
to ensure that your Samba network is resilient, scalable, and reliable, and that it
performs well.
</para>
<para>
Always keep in mind that someone is responsible to maintain and manage your design.
In the long term, that may not be you. Spare a thought for your successor and give him or
her an even break.
</para>
<para><indexterm>
<primary>assumptions</primary>
</indexterm>
Last, but not least, you should not only keep the network design simple, but it should
be well documented. This book may serve as your pattern for documenting every
aspect of your design, its implementation, and particularly the objects and assumptions
that underlie it.
</para>
</sect2>
</sect1>
</chapter>
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